Hibaje's Privacy Policy

Hibaje (hibaje.vu) places the highest priority on protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how it is used, and what rights you have over your data.

By using the Hibaje platform, you consent to this Privacy Policy. We are committed to never using your data without your consent or beyond the scope of this policy.

This policy has been developed in accordance with international data protection standards, in particular the guidelines of the GDPR (General Data Protection Regulation). Hibaje believes that transparency is the foundation of trust.

Hibaje collects only the information genuinely necessary to provide its services. We do not collect excessive or unnecessary data.

Documents submitted for identity verification (such as a NID) are stored in secure encrypted storage after the verification process is complete and are not used for any purpose beyond legal obligations.

Hibaje collects information through various methods. Full details of each method are provided below:

• Directly Provided Information: Information you provide during account registration, KYC verification, or via live chat.
• Automatic Collection: Device information, IP address, browser type, and session data are collected automatically while you use the platform.
• Cookies & Tracking: Cookies are used to enhance platform functionality and improve the user experience.
• Payment Processing: Required financial information is collected by the payment processor at the time of a transaction.
• Third-Party Verification: Third-party assistance may be used in certain cases for age or identity verification.

Hibaje uses your information only for specific, legitimate purposes. The primary purposes are outlined below:

• Account & Service Management: Registration, login, transaction processing, and customer support.
• Identity & Age Verification: Meeting legal obligations and ensuring the protection of minors.
• Security & Fraud Prevention: Detecting suspicious activity and preventing money laundering.
• Service Improvement: Analyzing user experience to improve the platform and games.
• Contact: Sending important updates, transaction confirmations, and support-related messages.
• Personalized Experience: Displays relevant games and offers based on your preferences and activity.
• Legal Compliance: Meeting regulatory requirements and complying with legal obligations.

We never sell your data to third parties for marketing purposes. You can opt out of Hibaje's own promotional communications at any time.

Hibaje never sells, rents, or trades your personal information to third parties. However, limited data may be shared in certain circumstances:

• Service Provider Partners: Payment processors, game providers, and technology infrastructure partners may receive limited data necessary to deliver their services. All such partners are bound by strict confidentiality agreements.
• Legal Obligations: Data may be disclosed to fulfil legal requirements arising from court orders, government investigations, or regulatory authority requests.
• Fraud Prevention: Information may be disclosed to the relevant authorities in connection with investigations into money laundering or other illegal activities.
• Business Restructuring: In the event of an ownership change or company merger, necessary data may be transferred after users are notified in advance.

Hibaje employs industry-leading technology and practices to keep your data secure. Our security framework operates across multiple layers:

• 256-bit SSL/TLS Encryption: All data transmissions occur over encrypted channels.
• Database Encryption: Stored sensitive data is protected with AES-256 encryption.
• Regular Security Audits: Independent third-party cybersecurity experts conduct regular audits and testing.
• Two-Factor Authentication: Two-step verification is available for account access.
• Access Control: Only authorized personnel have access to sensitive information.
• Incident Response Plan: An incident response plan is in place to take swift action in the event of any security breach.

In the event of a security breach, affected users will be notified within 72 hours and prompt remedial action will be taken.

Hibaje uses cookies to ensure the platform functions properly and to enhance your browsing experience.

Cookie Types:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your preferences such as language and theme.
• Analytics Cookies: Anonymous data is collected to help us understand which pages and games are most popular.
• Advertising Cookies: Helps display relevant promotions from Hibaje.

You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may cause certain platform features to stop working properly.

Hibaje does not retain your data indefinitely. Specific retention periods are defined for each data category:

• Account Information: For the duration of account activity and up to 5 years after closure (as required by law).
• Transaction History: 7 years (in accordance with financial regulations).
• KYC Documents: 5 years after account closure.
• Communication History: Support tickets and chats are retained for up to 3 years.
• Log & Technical Data: 12 months.
• Cookie Data: Ranges from 1 day to 2 years depending on the type.

As a Hibaje user, you have specific rights over your data. These rights are recognised by international standards and are fully upheld by Hibaje:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request the correction of inaccurate or outdated information.
• Right to Erasure: You can request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can limit how your data is used for specific purposes.
• Data Portability: You may request your information in a readable format.
• Right to Object: You can opt out of marketing communications at any time.

To submit any data rights request, please contact our support team. We aim to respond within 30 days.

Hibaje strictly does not provide services to individuals under the age of 18. We do not knowingly collect personal information from minors.

Age is verified at registration, and additional documents may be requested in suspicious cases. If a minor's information is collected by mistake, it will be deleted immediately upon notification and the associated account will be closed.

A note to parents — please monitor your child's internet activity. If you become aware of any concern, contact us immediately.

Hibaje may update this Privacy Policy at any time. Users will be notified in advance of any significant changes — via email or an in-platform notification.

Continued use of the platform after any changes have been made will be considered acceptance of the updated policy. We recommend checking this page regularly. The date of the latest update is shown at the top of the page.

If you have any questions, concerns, or objections regarding this Privacy Policy, please contact our dedicated Privacy Team.

• Instant assistance available via live chat.
• Requests submitted by email will receive a response within 30 days.
• Data rights requests are accepted via support tickets.

If you believe your data rights have been violated and Hibaje is unable to provide an adequate resolution, you have the right to lodge a complaint with the relevant data protection authority.